FAQ
Ordering Online
To ensure that we can provide you with the freshest quality products, orders are generally placed between 1 to 7 days ahead of your preferred pickup/delivery time window. You can order about 1 month in advance for holidays like Easter, Thanksgiving and Christmas.
Estimated Pricing
As a craft butchery, most of our products are priced according to weight. As such, our online prices are estimates. When we fill your online order, we will calculate the actual cost based on the actual weight of the items and the advertised per kilogram price.
Price differences on pick-up orders are settled in store. For delivery orders, we will either e-mail you an invoice for the balance if the price is higher, or reduce the charge to your card if it is less. You will be prompted in the email to authorize the price difference if it is higher. You can expect the price of your order may vary by about ± 10%.
$10 Pre-Order Deposit items
We take pre-order deposits of $10 for larger items (like turkeys, prime rib roasts and hams) rather than try to estimate a weight. The balance is either payable upon pick-up in store, or will be invoiced by e-mail the day before delivery. Please watch your e-mail for our request to authorize the balance if you are expecting a delivery of one of these items.
In-Store Pickup
We offer free in-store pickup for all of our products. There are no minimum purchase amounts when placing an in-store pickup order. Please come on in during your pick-up window, as we do not email when the order is ready.
Local Delivery
We have partnered with Trexity to offer city wide delivery in the Ottawa area. Delivery fees are calculated at checkout, and range from $5 to $15, depending on your distance from the store. Minimum order amount for delivery is $15, and delivery for orders above $200 is free. Delivery times can take up to 4 hours from pick-up and you will recieve an e-mail from Trexity when it is on its way so that you can track the order.
Delivery Zones
K1P, K1R, K1Y, K1Z, K2A, K2P, K1N, K1M, K1S, K2C, K2H, K1G, K1H, K1K, K1L, K2E, K2G, K2J, K2K, K2L, K2M, K2R, K1B, K1C, K1E, K1T, K1V, K2S, K2T, K2V. K2W