FAQ
COVID-19 PROTOCOLS
We are open for in-store shopping, curbside pick-up, and at home delivery during COVID-19.
We have implemented government mandated safety measures that apply to workers and customers to prevent the transmission of COVID-19. We are currently limiting only 3 customers in the store at a time to promote social distancing, enforcing the mandatory mask policy, promoting frequent hand-washing or disinfection with alcohol based hand sanitizer, and regularly disinfecting high touch areas.
Ordering Online
To ensure that we can provide you with the freshest quality products, all orders must be placed between 1 to 7 days ahead of your preferred pickup/delivery time window.
As a craft butchery, many of our products are priced according to weight. As such, our online prices are estimates.
When we fill your online order, we will calculate the actual cost based on the actual weight of the items and the per kilogram price, and we will send you an invoice by email once it is ready. You will be prompted in the email to complete the order to accept the price difference. You can expect the price of your order may vary by about ± 10%.
In-Store Pickup
We offer free in-store pickup for all of our products. There are no minimum purchase amounts when placing an in-store pickup order.
For contact-free curbside pickup, after receiving your 'Ready for Pickup' email, please park on Ross Street, and call us at (613) 722-0086. Upon confirmation of your name and order number, we will bring out your order directly to your car.
Local Delivery
We offer city wide delivery in the Ottawa area. Minimum order amount and delivery fees depend on your distance from the store (see table below). We deliver every day except Sundays. We do not deliver to Gatineau addresses.
Delivery Zones
|
Zone
|
Postal Code |
Minimum Order |
Delivery Charge |
Free Delivery Minimum |
|
■ 1 |
K1P, K1R, K1Y, K1Z, K2A, K2P |
$75 |
$5 |
$150 |
|
■ 2 |
K1N, K1M, K1S, K2C, K2H |
$100 |
$10 |
$200 |
|
■ 3 |
K1G, K1H, K1K, K1L, K2E, K2G, K2J, K2K, K2L, K2M, K2R |
$100 |
$15 |
$200 |
|
■ 4 |
K1B, K1C, K1E, K1T, K1V, K2S, K2T, K2V |
$150 |
$20 |
$300 |
